Returns are accepted for all products within 14 days of receipt by the customer for any reason, either because it is not to the customer’s liking or if the product is defective. To accept a refund and replace the product or make a refund or product change you must contact us at +302286023669, or at the e-mail:souve-near@hotmail.com. The returned products should be in their original packaging and there should be no damage to it or to the product. The company ALAFOUZOS IOAKEIM TOU MARKOU (www.upperblueshop.gr) is not responsible for any damage caused during the transport. The cost of returning the products is paid by the customer in case the product is not to his liking. In case of defective product or return costs are paid by our company.